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Installation Failed.

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Installation is failing. I get the message, "BlueStacks (alpha) Setup Wizard ended prematurely". It does not detail the reason for the error. The Application Event Log shows the following msiinstaller error: "Ending a Windows Installer transaction: Q:\Downloads\BlueStacks_AppPlayer_Alpha.msi. Client Process Id: 43704." In the System Event Log, There are two notifications of service installation, one for BlueStacks Hypervisor and one for BlueStacks Android Service. However, those messages are followed with two errors. The first says "A timeout was reached (30000 milliseconds) while waiting for the BlueStacks Android Service service to connect." and the second says "The BlueStacks Android Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."

I'm running Windows 7 x64 on a Gateway running a Core i7 cpu and 9GB of RAM.

Let me know if you need any further information.

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Vikram Gupta (Software Developer) October 11, 2011 15:10

Hi Jason,

Could you please try the steps mentioned here:
http://community.bluestacks.com/blues...

Thanks

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Hi Jason, Could you please try the steps mentioned here: http://community.bluestacks.com/bluestacks/topics/what_to_do_if_installation_fails_on_windows_7 Thanks

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RobertC October 11, 2011 15:14

I have the same problem, but my issue is on a windows xp machine with service pack 3.

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- Ambreesh Bangur (Official Rep) November 22, 2011 13:47
  
  Hi,
  
  We have a new version available which supports XP and Vista
  
  http://community.bluestacks.com/blues...
  
  cheers,
  Ambreesh
  
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I have the same problem, but my issue is on a windows xp machine with service pack 3.

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David Reese (Official Rep) October 11, 2011 21:20

Robert,
I'm sorry, but Windows XP is not supported at the moment. We will let you know if this changes.

Thank you!

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Robert, I'm sorry, but Windows XP is not supported at the moment. We will let you know if this changes. Thank you!

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David Reese (Official Rep) October 12, 2011 20:55

Jason,
Were you able to install App Player? We'd love to get your feedback after you try it out!

Thank you.

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Jason, Were you able to install App Player? We'd love to get your feedback after you try it out! Thank you.

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Jason Southwell October 17, 2011 18:08

Your hack worked but it required a double reboot before it came up.

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Your hack worked but it required a double reboot before it came up.

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